SELENE COMPLAINT:
Submitted: Mar
2015
Reported By: derrith
in Saucier, Mississippi
UNFAIR DECEPTIVE ABUSIVE ACTS &
PRACTICES
Bank of America sold our mortgage to Selene in
September of 2014. This was around the same time I was transitioning from a
government job that had laid of hundred of people into another job. I called
Selene in November, before my payment was due, just to ask what the grace
period was because I knew I would be a few days late due to my new job having a
delay on my first check. I did not say I could not make my payment, and I have
never been late before or never had I not been able to pay. The representative
told me that as a service to their customers they had a repayment plan that I
could do. She said I could skip November's payment to help me get ahead and the
payment would be divided into three installments added to the next three normal
monthly payments. She offered this service to me, I did not ask for any
assistance. On the final month of my repayment they pulled my final payment
then they pulled $2300 extra dollars out of my account for which I am not sure
why. I called them and they were adamant that they did not even though my bank
verified this. They would not give me back the money. My bank gave it back to
me and they filed it with Selene to get their money back. Two days later my
bank informed me Selene was trying to take another $1150 out of my account. I
had to pay my bank to stop them from being able to take ANYTHING out of my
account ever again. When I called Selene to ask why they were trying to take
all this money from me, the individual i spoke to was extrememly rude and huffed
in aggravation, and even mumbled bitch at one point. By this point I had had
enough of Selene and we went to my bank to refinance. Upon doing this, we find
out that Selene had been reporting us to the credit bureau as delinquent for
November's payment. They reported us every month after. This destroyed both out
credit and since we had been reported we were unable to refinance.
Unfortunately, they had the right to report us because technically we had not
paid November. I felt that they should have informed us this would happen if we
did this repayment plan because I never would have agreed to it especially
since I didn't really need to. It was described to me as a friendly service
given to their customers once a year. Also, this repayment plan was never done
in writing. It was verbal. I do not know that if I had gotten it in writing if
it would have disclosed this information, but I was never told I would receive
paperwork about this agreement nor did I receive anything. I feel that they
deceived us and this is NOT how you do business. SELENE DOES NOT CARE ABOUT
THEIR CUSTOMERS. WE ARE JUST OBJECTS. THEY WANT OUR PROPERTY. THEY WILL GET
WHAT IS COMING TO THEM. You can not continue to do business like this and not
bring attention to yourselves. Reading everyone else's experiences, it is clear
to me that this has to end.
END
CONSULTING ADVICE:
Hello derrith,
It is absolutely disgraceful not to mention
abhorrent and egregious how Selene has treated you as a customer. With
that said, you do have rights and by simply understanding them and knowing how
to exercise them, you can hold Selene Finance accountable for their actions.
I would first suggest that you visit the CFPB's
website at ConsumerFinance.gov to learn more about your consumer rights and you
will also want to visit the FTC’s website at ftc.gov to learn more about the
Fair Debt Collection Practices Act (FDCPA) as that dictates what debt
collectors can and can’t do when collecting your debt…Selene Finance is acting
as a debt collector in these instances.
We have battled Selene Finance and won with a
forbearance agreement issues as well as other debt restructuring issues so just
keep fighting until you get the solution that you are seeking.
In fact, we covered your Selene complaint today
on our radio show The Daily Complaint
and provided a pathway for success to include how to contact the CFPB - thank
you all for posting your complaint online so that others
will have the opportunity to learn from your experiences in dealing with Selene
Finance. There are firm rules in place with regard to mortgage servicing and
debt collection but you must know your rights in order to exercise your rights.
In addition to submitting complaints to the CFPB
and FTC, I would always suggest preparing a QWR or Request for information for Selene
Finance that you can submit via fax or email – you can learn how through the
CFPB by typing in QWR in their search bar. Selene is required to acknowledge
the QWR or Request for information per RESPA in 5 business days and answer it
in 30 business days or you do have recourse, so listen to us address the Selene
issues on The Daily Complaint today
and contact us if you need further information on how to not only attack your
problem but to get the solutions that you are seeking.
You can absolutely hold Selene Finance accountable
for their actions while obtaining the mortgage solutions that you are seeking
without a legal battle but there is always small claims court if you must
battle legally (a minimal outlay of cash versus an attorney and doesn’t require
an attorney).
Good luck!
Respectfully,
Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101
No comments:
Post a Comment