Tuesday, December 23, 2014

Ocwen To Pay $150 Million Toward Homeowner Aid For Abuse (Wall Street Journal)

Erbey’s Exit Ends Heady Era at Ocwen

William Erbey to Step Down as Executive Chairman, to Be Replaced by Barry Wish

http://www.wsj.com/articles/new-york-financial-regulator-announces-settlement-with-ocwen-1419257065 via @WSJ

The executive chairman of embattled mortgage-servicing firm Ocwen Financial Corp. has agreed to step down and pay $150 million toward homeowner aid after a lengthy probe of the company’s treatment of homeowners.

New York’s top financial regulator said in Monday’s settlement that it found deficiencies at Ocwen including wrongful foreclosure. 

Ocwen Financial Corp. will have to move past a punishing regulatory settlement without the driving force of Executive Chairman William C. Erbey.  Many investors aren’t sticking around to find out to find out if it will succeed.

The company’s shares plunged 27% Monday on the news that Mr. Erbey resigned as part of the embattled mortgage-servicing company’s $150 million settlement with New York’s top financial regulator. In the agreement, the firm also agreed to appoint two new independent directors. An outside monitor, appointed by the regulator, will oversee and track the company’s dealings with homeowners for up to three years.  

But the exit of Mr. Erbey, a low-key billionaire who built Ocwen into a stock-market darling, marks the most dramatic change for the firm.  Mr. Erbey “was the main architect of the corporate structure we see today,” wrote Kevin Barker, an analyst with Compass Point Research and Trading, in a note to clients. He added that Mr. Erbey’s resignation will likely cause some to “question whether they will continue to support the company.”

But the company won’t be in entirely new hands: Mr. Erbey will be replaced as chairman by Barry Wish, a current Ocwen director who has worked with Mr. Erbey for three decades.  Mr. Erbey, who has been chairman of Ocwen since 1996, also is resigning from positions as the chairman of the board of four related companies. Shares of those companies all declined Monday, with Altisource Portfolio Solutions SA losing more than one-third of its value.

The 65-year-old Mr. Erbey cut his teeth in the home-lending business at General Electric Capital Corp., where he was president of the firm’s mortgage insurance unit until 1983. He became chief executive at Ocwen in 1988.  Ocwen’s stock soared after the financial crisis as the company started acquiring business from big banks exiting the mortgage-servicing business.

“Banks want to focus on their core business,” not “highly delinquent loans to a customer base which is not core to them,” Mr. Erbey explained in an interview earlier this year with The Wall Street Journal.

“I am deeply proud of all that we have accomplished,” Mr. Erbey said on a conference call with investors Monday evening, adding that he is leaving “with the utmost confidence that Ocwen is in capable hands.”

Mr. Erbey’s strategy drew praise after the crisis as Ocwen was able to modify more loans than many competitors. It used data, psychology and an approach that minimized costs through using offshore call centers in places including India and Uruguay. It also incorporated units in places that lowered taxes for Ocwen. Mr. Erbey himself moved to St. Croix to lower the company’s taxes.
Orin Kramer, an investor who runs hedge fund Boston Provident LP, said he has known Mr. Erbey for more than 20 years and that “he works something like 90 hours a week because he’s completely committed to his businesses,” says Mr. Kramer. He said Mr. Erbey doesn’t golf or own a boat, and stays in modest hotels when he visits New York.

Last year, Mr. Erbey earned a total of $2.94 million and in 2012 he earned $19.6 million as executive chairman of Ocwen, according to the company’s regulatory filings. He has been the highest paid member of management even though he hasn’t been CEO since 2010.
Benjamin Lawsky , the New York State Department of Financial Services Superintendent, started to raise questions with Ocwen’s rapid growth in late 2012, demanding that a monitor be put in place to oversee the company’s mortgage operations.

The following October, Ocwen’s stock peaked. Since then, shares have fallen more than 70%, erasing billions of dollars in market value as the company came under increasing scrutiny from Mr. Lawsky and federal regulators. In December 2013, the company reached a $2.1 billion settlement with the Consumer Financial Protection Bureau and 49 states over alleged homeowner abuses. In February, Mr. Lawsky halted a deal for the company to collect payments on $39 billion of loans from Wells Fargo & Co., citing concerns about Ocwen’s growth.

In Monday’s agreement with Mr. Lawsky’s office, the company acknowledged that it didn’t properly deal with distressed homeowners, may have saddled them with excessive charges from affiliated companies and failed to maintain adequate systems for servicing hundreds of billions of dollars in mortgages.

Bose George, an analyst at Keefe, Bruyette & Woods, who has covered Ocwen and known Mr. Erbey for years, said Mr. Erbey was the creative source for the company’s growth. “But his flaw was on the operational side. It was the operational issues that derailed them,” he said.
Mr. Wish, a former investment banker, was the chairman of the board at Ocwen from 1988 to 1996, and he was the founder of the Oxford Financial Group, which was the corporate predecessor of Ocwen, according to Ocwen’s regulatory filings.

In a phone call with analysts on Monday afternoon, Ocwen CEO Ronald Faris said the company will withdraw from the business of servicing mortgages backed by the U.S. government. He said that Ocwen would be selling off that servicing portfolio and instead would focus just on so-called nonagency mortgages. He said that shift and the sales would free up about $1.7 billion in capital that would be reinvested or returned to Ocwen’s shareholders.

Going forward, Ocwen will build its currently small business in originating new mortgages and engage in transactions in which it will acquire some residential mortgage-backed securities and repackage the underlying mortgages in new securities, which Mr. Faris said would be profitable.
Despite the problems it has faced, Ocwen has conducted more loan modifications under the Treasury Department’s program for helping distressed borrowers than any other servicer. According to the Treasury’s data, Ocwen has modified more than 300,000 loans as of the end of the third quarter, including principal reductions and other modifications, as well as short sales, keeping many of those homeowners in their homes.

Write to Alan Zibel at alan.zibel@wsj.com and James Sterngold at james.sterngold@wsj.com

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Happy Holidays!

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Helpful Consumer Protection links…

CFPB Rules Establish Strong Protections for Homeowners Facing Foreclosure

http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

CFPB Proposes Expanded Foreclosure Protections

http://www.consumerfinance.gov/newsroom/cfpb-proposes-expanded-foreclosure-protections/

Debt Collection Consumer Rights (FDCPA)
https://www.boundless.com/business/textbooks/boundless-business-textbook/business-ethics-and-social-responsibility-3/consumer-rights-36/basic-consumer-rights-185-1149/







Wednesday, December 3, 2014

NATIONSTAR MORTGAGE

NATIONSTAR COMPLAINT:

Submitted:      October 2014
Reported By:     Jim Nelson in USA
Report Link:   CLICK HERE

We get several telephone calls weekly (they start out by telling us they are also a collection agency) harassing us about payment shortages. EVERY time there is ANY change in our account we have to go through the collection person who calls us, they transfer us to their escrow department, and then to the insurance department. These departments WILL NOT communicate with each other. Nationstar purchased flood insurance for our loan and billed us at rate that was twice what we were able to find the same coverage for ourselves. We paid our annual premium and provided proof of insurance to Nationstar. They are still trying to collect for their cancelled policy. We have multiple properties with mortgages...Nationstar is THE WORST, HANDS DOWN company we have ever worked with. Our original loan on this property was sold to Nationstar. Avoid them at all costs!

END CONSULTING ADVICE:

The fact that Nationstar Mortgage is not only blatantly breaking the very rules that protect you as a consumer but also ignoring your proof of insurance is not only absurd but egregious and abhorrent…the exact definite of Unfair Deceptive Abusive Acts and Practices (UDAAP), which are forbidden in the industry!  Nationstar is violating rules governing force-placed insurance or FPI that went into effect on January 10, 2014.

You can learn more by visiting the CFPB's website and becoming educating about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

We routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need.  The debt collectors like SPS, SLS, Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.

Thank you as I commend you for taking the first step in asserting your consumer and constitutional rights by complaining about the situation, both with Nationstar internally and beyond, in an effort to shed light on the abuse and encourage change. With that said, you have overlooked the key aspect to your fight, which is putting the violations and abuse in writing in the form of a proper QWR and attaching proof of your consumer and constitutional rights that have been violated; they have certainly been violated in this case per your complaint. 

A QWR is an integral tool in getting what you desire and all of the aforementioned mortgage lending and debt collection companies MUST answer your Qualified Written Requests (QWR); if they refuse then you take your fight to all the regulatory agencies outside of Nationstar that assist in fighting for your rights like the CFPB; it’s a shame that these more than profitable and previously bailed-out companies engage in this type of consumer abuse.

My firm and me would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

We reviewed your complaint on the show if you would like to listen, visit www.TheDailyComplaint.com

As mentioned above, you can learn more by visiting the CFPB's website and becoming educating about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

In the event you have further questions, you can contact me via email or via the website or via phone (full contact information is below) as I would be more than happy to contact Nationstar on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeowner!

Every new beginning comes from some other beginning's END

Respectfully,

Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101

OCWEN IN THE NEWS

Firm Accused Of Illegal Practices That Push Families Into Foreclosure : NPR
The fallout from the housing crisis isn't over.
According to Moody's Analytics, there were 700,000 foreclosures last year. And some of those people probably didn't need to lose their homes. Even now, more than six years after the housing crash, lawyers for homeowners say mortgage companies are still making mistakes and foreclosing on homes when they shouldn't be.
Loan Servicer Busted for Backdating, But Foreclosure Victims Say Shenanigans Haven’t Stopped
On October 24, Ron Faris, CEO of Ocwen Financial, made an unusual move for the head of a $2 billion-a-year corporation: He apologized. Specifically, he sent out a mea culpa-filled open letter addressing the 2.7 million homeowners whose mortgages are serviced by Ocwen, apologizing for a glitch that backdated time-sensitive letters. “Letters were dated when the decision was made to create the letter versus when the letter was actually created,” Faris confessed. The missive came on the heels of well-publicized allegations by New York’s Dept of Financial Services (DFS) accusing the company of doing just that, and suggesting that the delayed loan modification letters may have resulted in foreclosures. At first, Faris claimed that only 283 New York homeowners had been impacted. However, he quickly retreated from that number after DFS said the number could be higher, way higher—perhaps in the “hundreds of thousands”—and not confined to New York. 
New allegations against Ocwen
(WZZM) -- Despite the best wishes of many, the housing crisis is not over. There were 700,000 foreclosures last year.
More than six years after the housing crash, lawyers for homeowners contend many mortgage companies are still making mistakes and foreclosing on homes when they shouldn't be. The biggest offender is Ocwen Financial.


Wells Fargo Ends Sale of Loan-Servicing Rights to Ocwen – Bloomberg

Wells Fargo & Co. (WFC)’s deal to sell $39 billion of residential mortgage-servicing rights to Ocwen Financial Corp. (OCN) was canceled by mutual agreement after New York’s top financial regulator delayed the transaction.
 
Ocwen Affiliate Discontinuing Force-Placed Insurance

Altisource Portfolio Cites Uncertainties With Industrywide Litigation
Altisource Portfolio Solutions S.A. , an affiliate of the mortgage servicer Ocwen Financial Corp. , said that it is pulling out of its business providing home insurance to mortgage borrowers whose coverage has lapsed.


Lawsuit targets Ocwen over fees, seeks class action | Reuters



Nov 6 (Reuters) - Mortgage servicer Ocwen Financial Corp faced a lawsuit this week over accusations it committed fraud by overcharging borrowers in order to drive up its own profits, according to a court filing.

WE ARE ALWAYS HERE TO HELP!!!!

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Tuesday, December 2, 2014

CITIMORTGAGE

CITIMORTGAGE COMPLAINT:

Submitted:      November 2014
Reported By:     Karim18 in USA
Report Link:   CLICK HERE

I had a family emergency in 2013. I was in the bi-weekly program and asked if they could suspend the one payment, due to emergency. They said I could do a stop payment and then call them to start up again. I called and was told that I would need to send in a letter asking to be placed back into the program (that I paid $300+ dollars to enter). Still no deduction, so I call again...this time I was told to send in a $10 check so they could see the account was active. I did, it was cashed and again no bi-weekly start up. Now I was like 2 and 1/2 months behind (which is odd since I was in bi-weekly which resulted in a extra payment)...now I start getting letters asking for entire owed amount. I don’t have that due to being the only income in the home. I look into the loan modification...go through the entire paperwork crap. You send everything requested, but then it somehow gets lost or is missing paperwork. While going through the paperwork process, the foreclosure process is started. Now any money I want to send in is not allowed. I finally get fed up (10 months of nothing). I call and voice my displeasure with the loan modification process and how I am about to lose my home, because of their lack of honesty...boom next day (I am not kidding), I get the option to make the 3 monthly payments (which was higher than my original payment). I make the payments and now receive my packet. I owed $156k, now they are starting a new 30-year loan taking the fee owed from 10 months (putting it on top of 156k) making the mortgage 173k. I bought my home for 160k, its basically as if I never lived here and am buying a new home. I called all these so called help places and most can not assist because I started a modification...the system is broke and no one will help with this bs scam. I wish I never got involved with these people all they did is push me further behind on payments.

END CONSULTING ADVICE:

The actions of CitiMortgage are not only inexcusable but repulsive as they are actually causing you to fall further behind on your mortgage after simply asking to skip a payment…the exact definite of Unfair Deceptive Abusive Acts and Practices (UDAAP), which are forbidden in the industry!  In my opinion, it is illegal what they have done to you and your solution should include, at a minimum, a lower rate or a principal reduction or a waiving of fees.
 
We routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Citi that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need.  The debt collectors like SPS, SLS, Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.  You CAN win this fight!!!

Thank you as I commend you for taking the first step in asserting your consumer and constitutional rights by complaining about the situation, both with Citi internally and beyond, in an effort to shed light on the abuse and enforce change. With that said, you have overlooked the key aspect to your fight, which is putting your objections in writing in the form of a proper QWR and attaching proof of your consumer and constitutional rights that have been violated; they have certainly been violated in this case since Citi has not only refused payment but also lied about the status of your payment, payment options, and more (FDCPA violation). 

A QWR is an integral tool in getting what you desire and all of the aforementioned mortgage lending and debt collection companies MUST answer your Qualified Written Requests (QWR); if they refuse then you take your fight to all the regulatory agencies outside of Citi that assist in fighting for your rights like the CFPB; it’s a shame that these more than profitable and previously bailed-out companies engage in this type of consumer abuse.
 
My firm and me would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

We reviewed your complaint on the show if you would like to listen, visit www.TheDailyComplaint.com

You can learn more by visiting the CFPB's website and becoming educating about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

In the event you have further questions, you can contact me via email or via the website or via phone (full contact information is below) as I would be more than happy to contact Citi on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeowner!

Every new beginning comes from some other beginning's END

Respectfully,


Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101