NATIONSTAR COMPLAINT:
Submitted: October
2014
Reported By: Jim Nelson in USA
Report Link: CLICK
HERE
We get several telephone calls weekly (they start
out by telling us they are also a collection agency) harassing us about payment
shortages. EVERY time there is ANY change in our account we have to go through
the collection person who calls us, they transfer us to their escrow
department, and then to the insurance department. These departments WILL NOT
communicate with each other. Nationstar purchased flood insurance for our loan
and billed us at rate that was twice what we were able to find the same
coverage for ourselves. We paid our annual premium and provided proof of
insurance to Nationstar. They are still trying to collect for their cancelled
policy. We have multiple properties with mortgages...Nationstar is THE WORST,
HANDS DOWN company we have ever worked with. Our original loan on this property
was sold to Nationstar. Avoid them at all costs!
END
CONSULTING ADVICE:
The fact that Nationstar Mortgage is not only
blatantly breaking the very rules that protect you as a consumer but also
ignoring your proof of insurance is not only absurd but egregious and abhorrent…the
exact definite of Unfair Deceptive Abusive Acts and Practices (UDAAP), which
are forbidden in the industry! Nationstar
is violating rules governing force-placed insurance or FPI that went into
effect on January 10, 2014.
You can learn more by visiting the CFPB's website
and becoming educating about the rights afforded you under the FDCPA,
Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that
went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/
We routinely look for posts to answer in hopes
that it will not only bring optimism to those homeowners and borrowers in
distress but also some basic information to assist in fighting the banks that
are "too big to fail" but yet don't appreciate the bailout that we
provided in their time of need. The debt collectors like SPS, SLS, Green
Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their
own game too just like the big banks can be defeated.
Thank you as I commend you for taking the first
step in asserting your consumer and constitutional rights by complaining about
the situation, both with Nationstar internally and beyond, in an effort to shed
light on the abuse and encourage change. With that said, you have overlooked the
key aspect to your fight, which is putting the violations and abuse in writing
in the form of a proper QWR and attaching proof of your consumer and constitutional
rights that have been violated; they have certainly been violated in this case per
your complaint.
A QWR is an integral tool in getting what you
desire and all of the aforementioned mortgage lending and debt collection
companies MUST answer your Qualified Written Requests (QWR); if they refuse then
you take your fight to all the regulatory agencies outside of Nationstar that assist
in fighting for your rights like the CFPB; it’s a shame that these more than
profitable and previously bailed-out companies engage in this type of consumer
abuse.
My firm and me would be more than happy to educate
you as to how to fight for your rights. My firm routinely seeks out complaints
online so that we can educate as to how to fight back on our weekday show
called "The
Daily Complaint” where we review a complaint and how to tackle it
successfully.
We reviewed your complaint on the show if you
would like to listen, visit www.TheDailyComplaint.com
As mentioned above, you can learn more by
visiting the CFPB's website and becoming educating about the rights afforded
you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current
rules that went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/
In the event you have further questions, you can
contact me via email or via the website or via phone (full contact information
is below) as I would be more than happy to contact Nationstar on your behalf or
with you to determine the status of your loan as well as what options exist for
you as a borrower/homeowner!
Every new beginning comes from some other
beginning's END
Respectfully,
Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101
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