CITIMORTGAGE COMPLAINT:
Submitted: November
2014
Reported By: Karim18 in USA
Report Link: CLICK HERE
I had a family emergency in 2013. I
was in the bi-weekly program and asked if they could suspend the one payment,
due to emergency. They said I could do a stop payment and then call them to
start up again. I called and was told that I would need to send in a letter asking
to be placed back into the program (that I paid $300+ dollars to enter). Still
no deduction, so I call again...this time I was told to send in a $10 check so
they could see the account was active. I did, it was cashed and again no
bi-weekly start up. Now I was like 2 and 1/2 months behind (which is odd since
I was in bi-weekly which resulted in a extra payment)...now I start getting
letters asking for entire owed amount. I don’t have that due to being the only
income in the home. I look into the loan modification...go through the entire
paperwork crap. You send everything requested, but then it somehow gets lost or
is missing paperwork. While going through the paperwork process, the
foreclosure process is started. Now any money I want to send in is not allowed.
I finally get fed up (10 months of nothing). I call and voice my displeasure
with the loan modification process and how I am about to lose my home, because
of their lack of honesty...boom next day (I am not kidding), I get the option
to make the 3 monthly payments (which was higher than my original payment). I
make the payments and now receive my packet. I owed $156k, now they are
starting a new 30-year loan taking the fee owed from 10 months (putting it on
top of 156k) making the mortgage 173k. I bought my home for 160k, its basically
as if I never lived here and am buying a new home. I called all these so called
help places and most can not assist because I started a modification...the
system is broke and no one will help with this bs scam. I wish I never got
involved with these people all they did is push me further behind on payments.
END
CONSULTING ADVICE:
The actions of CitiMortgage are not only
inexcusable but repulsive as they are actually causing you to fall further
behind on your mortgage after simply asking to skip a payment…the exact
definite of Unfair Deceptive Abusive Acts and Practices (UDAAP), which are
forbidden in the industry! In my
opinion, it is illegal what they have done to you and your solution should
include, at a minimum, a lower rate or a principal reduction or a waiving of
fees.
We routinely look for posts to answer in hopes
that it will not only bring optimism to those homeowners and borrowers in
distress but also some basic information to assist in fighting the banks like Citi
that are "too big to fail" but yet don't appreciate the bailout that
we provided in their time of need. The debt collectors like SPS, SLS,
Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat
at their own game too just like the big banks can be defeated. You CAN
win this fight!!!
Thank you as I commend you for taking the first
step in asserting your consumer and constitutional rights by complaining about
the situation, both with Citi internally and beyond, in an effort to shed light
on the abuse and enforce change. With that said, you have overlooked the key
aspect to your fight, which is putting your objections in writing in the form
of a proper QWR
and attaching proof of your consumer and constitutional rights that have been
violated; they have certainly been violated in this case since Citi has not
only refused payment but also lied about the status of your payment, payment
options, and more (FDCPA violation).
A QWR is an integral tool in getting what you
desire and all of the aforementioned mortgage lending and debt collection
companies MUST answer your Qualified Written Requests (QWR); if they refuse then
you take your fight to all the regulatory agencies outside of Citi that assist
in fighting for your rights like the CFPB; it’s a shame that these more than
profitable and previously bailed-out companies engage in this type of consumer
abuse.
My firm and me would be more than happy to educate
you as to how to fight for your rights. My firm routinely seeks out complaints
online so that we can educate as to how to fight back on our weekday show
called "The
Daily Complaint” where we review a complaint and how to tackle it
successfully.
We reviewed your complaint on the show if you
would like to listen, visit www.TheDailyComplaint.com
You can learn more by visiting the CFPB's website
and becoming educating about the rights afforded you under the FDCPA, Dodd-Frank
and RESPA via the CFPB. Here is a link to the current rules that went effect in
2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/
In the event you have further questions, you can
contact me via email or via the website or via phone (full contact information
is below) as I would be more than happy to contact Citi on your behalf or with
you to determine the status of your loan as well as what options exist for you
as a borrower/homeowner!
Every new beginning comes from some other
beginning's END
Respectfully,
Managing Member
END Consulting
(888) 234-7006 Ext 101
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