NATIONSTAR COMPLAINT:
Submitted: May
2015
Reported By: Abarmin
in Collinsville Oklahoma
Report Link: CLICK HERE
Nationstar Mortgage fraudulently
Raises Payment after they did not escrow correctly.
After fighting with Bank of America for 6 years
over our mortgage, the mortgage was sold to Nationstar. Nationstar quickly
modified our loan and sent documents with our new payment that included
escrowing taxes and insurance. After noticing that my insurance company was
still billing me directly, after 4 months, I called Nationstar and they stated
that their escrow department did not set up the insurance payment in the escrow
and that if I wanted them pay the insurance they would raise my payment by
$90.00. They paid the insurance and have refused to honor their original
contracted payment. I do not know who to turn to for assistance. All I
know is that they have not kept the contract that they agreed to.
If there is a class action against Nationstar, I
would be willing to join.
END
CONSULTING ADVICE:
Hi Abarmin,
You have rights and they are being violated by Nationstar
Mortgage as you already know. They cannot make you pay for their mistakes nor
can they alter your contract (loan modification) and per RESPA, they are
required to pay your taxes and insurance if escrowed. Check out the CFPB's
website and click
on this link to your basic consumer rights via the CFPB's website
ConsumerFinance.gov. You may also want to visit HUD with regard to FAQs
About Escrow Accounts for Consumers by clicking here and getting familiar
with the responsibilities of your mortgage servicer and your rights as a
borrower.
Once you get to the CFPB’s website, you should absolutely
get familiar with how to write a Qualified
Written Request as well as the formats for submitting a Notice of Error and
a Request for Information; this is the best way to begin holding Nationstar
accountable for their abusive and unlawful actions and to achieve your desired
results.
We reviewed your complaint on our radio show this
morning called "The
Daily Complaint" and we suggest that you begin by preparing a QWR and
submitting it directly to Nationstar while also submitting a CFPB complaint -
you can listen for FREE by simply going to The Daily Complaint Show Page as
you do not need to pay anyone to resolve the abuses and violations that you
have suffered at the hands of Nationstar and in my opinion, a class action
lawsuit will be extremely lengthy and may not produce the results that you are
immediately seeking. We always get way more satisfaction out of exposing
companies like Nationstar Mortgage to the regulatory agencies that can hold
them accountable.
Please feel free to contact me if you need
additional help as we never charge to speak with you and certainly not to point
you in the direction for success. You can fight Nationstar Mortgage and win,
just know that, but you must know your rights in order to assert them and the
CFPB is an excellent place to start to get educated.
Good luck!
Respectfully,
Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101
