The Daily Complaint: BREACH OF CONTRACT

Wednesday, May 20, 2015

NATIONSTAR MORTGAGE

NATIONSTAR COMPLAINT:

Submitted: May 2015

Reported By: Abarmin in Collinsville Oklahoma

Report Link: CLICK HERE

Nationstar Mortgage fraudulently Raises Payment after they did not escrow correctly.

After fighting with Bank of America for 6 years over our mortgage, the mortgage was sold to Nationstar. Nationstar quickly modified our loan and sent documents with our new payment that included escrowing taxes and insurance. After noticing that my insurance company was still billing me directly, after 4 months, I called Nationstar and they stated that their escrow department did not set up the insurance payment in the escrow and that if I wanted them pay the insurance they would raise my payment by $90.00. They paid the insurance and have refused to honor their original contracted payment. I do not know who to turn to for assistance. All I know is that they have not kept the contract that they agreed to.

If there is a class action against Nationstar, I would be willing to join.

END CONSULTING ADVICE:

Hi Abarmin,

You have rights and they are being violated by Nationstar Mortgage as you already know. They cannot make you pay for their mistakes nor can they alter your contract (loan modification) and per RESPA, they are required to pay your taxes and insurance if escrowed. Check out the CFPB's website and click on this link to your basic consumer rights via the CFPB's website ConsumerFinance.gov. You may also want to visit HUD with regard to FAQs About Escrow Accounts for Consumers by clicking here and getting familiar with the responsibilities of your mortgage servicer and your rights as a borrower.

Once you get to the CFPB’s website, you should absolutely get familiar with how to write a Qualified Written Request as well as the formats for submitting a Notice of Error and a Request for Information; this is the best way to begin holding Nationstar accountable for their abusive and unlawful actions and to achieve your desired results.

We reviewed your complaint on our radio show this morning called "The Daily Complaint" and we suggest that you begin by preparing a QWR and submitting it directly to Nationstar while also submitting a CFPB complaint - you can listen for FREE by simply going to The Daily Complaint Show Page as you do not need to pay anyone to resolve the abuses and violations that you have suffered at the hands of Nationstar and in my opinion, a class action lawsuit will be extremely lengthy and may not produce the results that you are immediately seeking. We always get way more satisfaction out of exposing companies like Nationstar Mortgage to the regulatory agencies that can hold them accountable.

Please feel free to contact me if you need additional help as we never charge to speak with you and certainly not to point you in the direction for success. You can fight Nationstar Mortgage and win, just know that, but you must know your rights in order to assert them and the CFPB is an excellent place to start to get educated.

Good luck!

Respectfully,

Dana Shafman

Managing Member

END Consulting

(888) 234-7006 Ext 101

Dana@ConsultingEND.com

www.TheDailyComplaint.com

Wednesday, November 12, 2014

SELENE FINANCE (B OF A)

SELENE FINANCE COMPLAINT:

Submitted: October 2014

Reported By: Putt79 in Plantation, FL

Report Link: CLICK HERE

BOA sold my mortgage to these idiots in July 2014. In August 2014 I received a monthly statement from Selene for my 08/01/13 payment of 935.85 that was due. Thinking it was a typo, I started calling them. The automated service tells me every time that the person handling my account is not available and to leave a message. I did that five times with no returned call. I finally get someone in Customer Service who tells me I owe them 11, 182.20 because BOA told them I had not paid my mortgage since July 2013. I explained to the CSR that their records were incorrect as I called BOA every month directly to have them process a ACH directly from my account. I also told them that my payment amount was not 983.85, but 741.85 due to an approved loan modification. He claimed that the paperwork provided from BOA shows it was never processed or approved, even though I have the agreement dated 11/01/2012. I called back several weeks later when I got another letter stating I needed to answer to the validity of my debt for the August 2013 payment not made. At first, she offered to put me in touch with an adviser that could tell me about their load forbearance program since I haven't paid in over a year. I explained to her again that I made my payments directly to BOA via a live person and she told me it was an error because BOA had not given them the whole file regarding my mortgage and to disregard the letter. I have yet to hear anything back from them and I have not received any statements from them either. I have just registered on their website to see that according to them, my payment due is for 08/01/2013 in the amount of 935.85. I WISH someone would call and try to harass me so that I could go off on them!!

END CONSULTING ADVICE:

While I am sorry for the abuse that you have suffered at the hands of Selene Finance after your mortgage was transferred from Bank of America, you might be surprised to learn just how easy it is to fix a problem of this nature. In order to resolve your issues, you simply need to prepare a Qualified Written Request (QWR) and attach both the modification agreement along with proof of payment per the modified terms to Selene Finance as well as the CFPB.

You have overlooked a key aspect to your fight, which is putting your valid objections and servicing abuses in writing in the form of a proper QWR and attaching proof your consumer and Constitutional rights; they have certainly been violated in this case as I see it. All of the mortgage lending and debt collection companies, including Selene Finance, MUST answer your Qualified Written Requests (QWR) and if they refuse to then you take your fight to all the regulatory agencies outside of Selene that assist in fighting for your rights like the CFPB; it’s a shame that these more than profitable and previously bailed-out companies engage in this type of consumer abuse.

I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Selene, SPS, SLS, Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. You CAN win this fight!!!

We would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

We reviewed your complaint on the show if you would like to listen, visit www.TheDailyComplaint.com

You can learn more by visiting the CFPB's website and becoming educating about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Let me point out that Green Tree has violated your rights under the CFPB's new mortgage servicing rules as afforded you via the Dodd-Frank Act. Here is a link to the new rules: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information is below) as I would be more than happy to contact Selene on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeowner!

Every new beginning comes from some other beginning's END