NATIONSTAR COMPLAINT:
Submitted: July
2015
Reported By: Bob
in Kansas City, Missouri
Loan Modification Fraud
Have been dealing with Nationstar as a mortgage
servicer for the last 4-5 years. Several instances of unexplained charges
on billing, but nothing of a major issue. Until now. Was injured on
the job June of 2013, have been unsuccessful in collecting workers comp. Wages
a have declined due to my injury to around 35-40% of my previous income.
have used savings to keep up until january 2015.
Received invitation from Nationstar in Marrch
2014 to Refinance. Responded by phone, to initiate process. Had an
assigned " Loan Specialist" Called back next day to provide
additional information that had been requeested, and was advised that the
individual that had been assigned as my "loan specialist" was no
longer employed by nationstar. Next "loan specialist" after
requesting income and employment verification sent me a letter approximately a
week later that stated that I did not meet criteria fror a refinance.
Received letter from Nationstar dated March 9,
2015, stating that upron their review, my mortgage qualified for modification.
The letter states" To accept this option, within 14 days of the date
of this letter you must call us at (877)450-8638 to confirm your participation
or make your first Trial period payment. If you follow the terms of the
enclosed Trial Period Plan, your loan will be permanently modified."
The last sentence in the previous paragraphcan be
interpreted in a legal proceeding as nothibng but an absolute confirmation of
actiion! But that's not the Natiionstar way. After making three
timely payments that the Trial Period Plan called for, I recieved a Letter from
Nationstar on June 18,2015 with the following statement. " We recently
received a payment on your behalf in the amount of $807.04. We are
returning these funds as they are insufficient to bring your account
current. As of the date of this letter, the total amount required to
bring this account current is $6,732.79."
To date there has been no accounting from
Nationstar of the disposition of the first 2 Trial Plan payments, nor has the
payment referred to in the June 18.2015 letter been returned. Current
status is threat to resume foreclosure proceedings.
My intent is to use my limited resources to file
an action against Nationstar and their "Dedicated Loan Specialist"
Kyle Lindgard for Fraud.
END
CONSULTING ADVICE:
Hi Bob,
It is absolutely disgraceful how Nationstar
Mortgage has treated you not to mention a violation of your consumer rights.
With that said, you do have rights and by simply understanding them and knowing
how to exercise them, you can hold Nationstar Mortgage accountable for their
actions while securing a permanent loan modification since you have already
complied with the Trial Period Plan (TPP).
I would first suggest that you visit the CFPB's
website (click
here for CFPB website) to learn more about your consumer rights and you
will also want to contact the Making Home Affordable (MHA) Home Affordable
Modification Program (HAMP) escalations team to get them involved with your
mortgage loan and successful TPP completion.
We battle Nationstar Mortgage daily and win with
a trial period plan issues as well as other debt restructuring issues so just
keep fighting until you get the solution that you are seeking. We would be more
than happy to educate you as to how to fight for your rights. My firm
routinely seeks out complaints online so that we can educate as to how to fight
back on our weekday show called "The Daily
Complaint" where we review a complaint and how to
tackle it successfully.
In addition to submitting complaints to the CFPB
and MHA HAMP escalations team, I would always suggest preparing a QWR or Request
for information for Nationstar Mortgage that you can submit via fax or email –
you can learn how through the CFPB by typing in QWR in their search bar.
Nationstar Mortgage is required to acknowledge
the QWR or Request for information per RESPA in 5 business days and answer it
in 30 business days or you do have recourse, so listen to us address the Nationstar
Mortgage issues on The Daily Complaint today
and contact us if you need further information on how to not only attack your
problem but to get the solutions that you are seeking.
Good luck!
Respectfully,
Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101
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