Tuesday, January 13, 2015

Ocwen facing ‘legal actions’ after admitting internal problems

Ocwen facing ‘legal actions’ after admitting internal problems

NEW YORK POST
January 8, 2015 | 10:53pm

http://nypost.com/2015/01/08/ocwen-facing-legal-actions-after-admitting-internal-problems/
Ocwen may be getting rid of Chairman Bill Erbey, but not its problems.
The embattled mortgage servicer could face an onslaught of “legal actions” from state and federal regulators this year after the company admitted to a slew of internal problems that led to the downfall of its founder and chairman, according to a research report.
The legal pressure could come from as many as 49 state regulators, the Consumer Finance Protection Bureau and the monitor of the National Mortgage Settlement, Deutsche Bank analyst Ying Shen wrote in a Wednesday report.
Ocwen is the largest non-bank US mortgage servicer, with about $430 billion in loans, according to Shen.
The Deutsche Bank report follows the company’s settlement with the New York Department of Financial Services last month, when it agreed to $150 million in fines and restitution, the installment of a new monitor and that founder Erbey would step down from Ocwen and four other interrelated companies.
The settlement was a dramatic conclusion to a two-year investigation led by DFS Superintendent Ben Lawsky into unfair business practices, which included backdating letters to distressed mortgage holders, self-dealing within the related companies and pushing homeowners into foreclosure.
Erbey, 68, is expected to step down on Jan. 16.

Ocwen shares fell 1.1 percent, to $13.25, Thursday.Tom Dresslar, a spokesperson for the California Department of Business Oversight told Forbes on Tuesday.

California Regulator In Process Of Suspending Ocwen Financial's Mortgage License

California Regulator In Process Of Suspending Ocwen Financial's Mortgage License

FORBES
Forbes Staff

1/13/2015 @ 12:20PM
http://www.forbes.com/sites/antoinegara/2015/01/13/california-regulator-in-process-of-suspending-ocwen-financials-mortgage-license/

California regulators are seeking to suspend the mortgage license of Ocwen Financial, after the servicing giant did not adequately respond to repeated information requests into its compliance with the state’s Homeowner Bill of Rights. Suspension proceedings began in October, Tom Dresslar, a spokesperson for the California Department of Business Oversight told Forbes on Tuesday.

“Since the early part of last year, we have been asking Ocwen to provide the information we need to determine their compliance with the Homeowners Bill of Rights. They have repeatedly failed to comply with those requests,” Dresslar said. “At this point, we are seeking a suspension of their license. This matter is before an administrative law judge.”

After a series of complaints tied to Ocwen’s servicing of mortgages in California, state regulators began investigating the company to ensure its compliance with the California Homeowners Bill of Rights, a set of laws to protect against abusive foreclosure practices, in addition to the state’s Residential Mortgage Lending Act. According to a report from The Los Angeles Times, California examiners asked Ocwen to provide information on 1,320 mortgage loans under investigation. However, Ocwen repeatedly failed to respond.

In October, Jan Lynn Owen, Commissioner of Business Oversight, filed a formal complaint against Ocwen. According to the L.A. Times, an administrative law judge will preside over settlement conferences in February. Nonetheless, a hearing on the suspension of Ocwen’s California licence is scheduled for July.

About a mortgage license suspension, Dresslar said, “the commissioner would give Ocwen a reasonable period of time to transition their portfolio to other providers.” He also noted that the regulator’s complaints were specific to Ocwen and not representative of widespread non-compliance among mortgage servicers.

"This is a matter that is specific to Ocwen. This is not a reflection on the entire non-bank servicer community,” Dresslar said.

Were Ocwen to lose its California license it would impact 378,132 loans that the company services in the state, according to Bose George, an analyst with Keefe, Bruyette & Woods. Those loans currently carry a unpaid principal balance of $95 billion or roughly 23% of Ocwen’s total UPB due.

Ocwen shares fell over 36% on Tuesday. Shares in the company have fallen over 80% in the past 12-months. Publicly traded Ocwen affiliates Altisource Portfolio Solutions and Altisource Asset Management fell 38% and 33%. Home Loan Servicing Solutions fell nearly 20%, while Altisource Residential RESI -6.05% Corp. fell over 6%.

“We are cooperating fully with the Department of Business Oversight. Since this notification, we have dedicated substantial resources towards satisfying the DBO’s requests,” Ocwen CEO Ron Faris said in a statement Tuesday afternoon.

“We believe we have provided the requested information in the format requested. We expect that we will receive follow up requests or clarifications and that further document and information exchanges may take place. We expect our ongoing cooperation will result in a satisfactory outcome for all parties,” he added.

Ocwen added that the company believes it has effective controls in place to ensure compliance with the California Homeowners Bill of Rights, including a single point of contact for homeowners.

“We are committed to resolving the DBO’s concerns, and we expect that we will be able to do so,” Marcelo Cruz, Ocwen’s recently hired Chief Risk Officer said. “In addition to working with leading non-profit organizations to further improve our ability to help homeowners, we continue to build a world class risk and compliance management system at Ocwen,” Cruz added.

William Erbey-founded Ocwen became a Wall Street darling in the years after the financial crisis as the company gobbled up mortgage servicing rights from banks exiting the business. Over a handful of years, Ocwen grew tenfold to become the largest servicer of subprime mortgages in the U.S. and the nation’s fourth largest mortgage servicer overall, handling an unpaid principal balance of nearly a half trillion dollars by the end of 2013.

However, shares in the company have been battered over the past 12-months as regulators across the country accuse Ocwen of a string of legal violations. In December, New York Department of Financial Services head Benjamin Lawsky alleged that Ocwen routinely incorrectly foreclosed on homes, and had significant conflicts of interest among its related entities.


Ocwen settled those allegations, agreeing to pay $150 million in hard dollar assistance to New York homeowners, $50 million  in direct restitution and $100 million for housing, foreclosure relief and redevelopment programs. Ocwen also agreed that founder and former billionaire Erbey would step down as executive chairman of the company and its four publicly traded affiliates.

For Erbey, known as a penny-pincher and a tireless worker, the pact was a dramatic reversal in fortune after he built a mortgage empire out of the aftermath of the housing bust. Erbey fell out of the billionaire ranks in December, according to to Forbes’s Real Time Wealth Rankings for billionaires. He was worth as much as $2.5 billion in March when we published our annual listing of the world’s wealthiest.

Hegde funds who bet on the Erbey’s rising fortune have also been burned by Ocwen’s regulatory woes, Forbes reported in December.


Monday, January 12, 2015

OCWEN LOAN SERVICING

OCWEN COMPLAINT:

Submitted:      December 2014
Reported By:     Nogovsupport in Texas
Report Link:   CLICK HERE


I have been having trouble with Ocwen, first not giving me any information when requested about payments mailed in, second regarding insurance I covered my home with after the forced insurance put on me by IndyMac/One West Bank and now after much research I find that they are cohorts with Deutsche Bank National Trust. A company that is big on for losing and reselling for money. How does anyone fight them when our own government allows it. I have searched and searched for a lawyer to take them on. Have yet to find one. Do not trust the law firm of Mackie, Wolf, Zientz and Mann as they have sent me papers representing Ocwen. recoup the thousands of dollars I've lost.

END CONSULTING ADVICE:

First let me apologize on behalf of Ocwen as their unfair and abusive servicing of your mortgage loan violates your consumer rights with their continued refusal to provide information; Ocwen is required to provide to you with requested mortgage loan information, especially regarding escrow, per the FTC, CFPB, RESPA and Dodd-Frank Act (at a minimum) as a mortgage servicer.

I agree with David Humphreys that you should get a payment history but it is no longer necessary to send documentation via certified mail as Ocwen, as well as most if not all other servicers, have both a fax and an email that you can submit a request in writing to for immediate response per RESPA and the CFPB (Dodd-Frank Act).  You also do not need an attorney as you can locate and utilize all the tools needed to combat Ocwen via the internet.

It is not too late to fight for your rights but you will have to first get familiar with your consumer rights.  You can learn more about your consumer rights and the responsibilities of Ocwen as a mortgage servicer by visiting the CFPB's website and becoming educated about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

We routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Bayview, SPS, SLS, Green Tree, Selene, ASC, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.

Thank you as I commend you for taking the first step in asserting your consumer and constitutional rights by complaining about the situation in an effort to shed light on the abuse and encourage change. With that said, you have overlooked the key aspect to your fight, which is putting the violations and abuse in writing in the form of a proper QWR and attaching proof of your consumer and constitutional rights that have been violated; they have certainly been violated in this case per your posted complaints. 

A QWR is an integral tool in getting what you desire and all of the aforementioned mortgage lending and debt collection companies MUST answer your Qualified Written Requests (QWR); if they refuse then you take your fight to all the regulatory agencies outside of Ocwen that assist in fighting for your rights like the CFPB; it’s a shame that these more than profitable and previously bailed-out companies engage in this type of consumer abuse.

I would be more than happy to educate you as to how to fight for your rights as my firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

We reviewed your complaint on the show if you would like to listen, visit www.TheDailyComplaint.com

As mentioned above, you can learn more by visiting the CFPB's website and becoming educated about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. Here is a link to the current rules that went effect in 2014 and stronger rules are forthcoming in 2015: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

In the event you have further questions, you can contact me via email, web or phone (full contact information is below) as I would be more than happy to answer your questions, call Ocwen with you and/or point you in the right direction.

Every new beginning comes from some other beginning's END

Respectfully,

Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101