NATIONSTAR MORTGAGE

NATIONSTAR COMPLAINT:

Submitted:      July 2015

Reported By:     John Maresca in Cherry Hill, NJ

Report Link:   CLICKHERE

Won't Send Me My Money

My mortgage was sold to Nationstar by Bank of America. I immediately looked up the company and saw reviews of how terrible their service, customer support, and website was. I also saw the lawsuits brought upon Nationstar. I immediately refinanced with Quicken. My mortgage was paid off a month ago and they won't send my large escrow check to me. They're sitting on it probably to make interest off of it. I was given conflicting information from different customer support people about my check being sent, not being sent, dates the money cleared, etc. That's when I could get through to anyone. They won't send my check in anything with a tracking number or bank wire. They're straight up liars and thieves. Do everything in your power to stay FAR AWAY from this company!

END CONSULTING ADVICE:

Hi John,

Nationstar Mortgage is known for violating the rights of their clients and consumers as you know but you do not have to sit back and take it! You have so many consumer rights and consumer protections afforded you and the CFPB would be an excellent place to start to voice your complaint as it only takes a few minutes to submit the complaint online to the CFPB and you do not have to deal with any Nationstar Mortgage customer service runarounds anymore. Your NJ Attorney General would also be an excellent person as well to voice your concerns.

In fact, we covered your complaint today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you for posting your complaint online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Nationstar Mortgage. There are firm rules in place with regard to escrow accounts and correcting errors made by the servicer in a timely manner but you must know your rights in order to exercise your rights.

In addition to submitting complaints to the CFPB and the NJ AG, I would suggest preparing a QWR or Request for information for Nationstar Mortgage that you can submit via fax or email – you can learn how through the CFPB by typing in QWR in their search bar and you never have to speak with them again. They are required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address your complaint on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. You can absolutely hold Nationstar Mortgage accountable for their actions while obtaining your refund in an expeditious manner.

Good luck!

Respectfully,

Dana Shafman

Managing Member

END Consulting

(888) 234-7006 Ext 101

Dana@ConsultingEND.com

www.TheDailyComplaint.com

SPECIALIZED LOAN SERVICING

SLS COMPLAINT:

Submitted:      June 2015

Reported By:     SLS Victim Clare in Milwaukee, WI

Report Link:   CLICK HERE

False Delinquency Notice

Our mortgage was bought by Specialized Loan Servicing from our original mortgage holder about 18 months ago.

We had no problem until recently when we received a delinquent payment notice from a COLLECTION AGENCY. SLS claimed that we had not made our June payment. We had made the June payment early as we were going to be out of the country after May 25, 2015.

I attempted to call SLS as soon as I saw the delinquency notice. After a 10 minute wait - accompanied by loud music - I was connected with "Erika". She informed me that the May 20th early payment was viewed as an addition to the original May payment. She asked for a phone contact number, which I supplied. She said the situation would be rectified the next morning (June 30). She announced she needed to put me on hold. I requested no music. She said she would put me on "mute". In the process we were disconnected. Since I had just given her my phone number, I assumed that she would use it to call me back. Nothing.

I do not wish to be subjected to another annoying 10 minute episode of music. I therefore await a return call - preferably from FREDERICK KORB or DOLORES GILDEN to settle this matter immediately.

END CONSULTING ADVICE:

Hi SLS Victim Clare,

You are so right to be upset about the delinquency notice you received from a collection agency and about the actions of SLS with regard to posting your payment as I can completely validate your complaints after many dealings with SLS. I commend you for voicing your concerns as it is an important step in asserting your consumer rights.

You have so many consumer rights and consumer protections under the FDCPA and the CFPB and the FTC and RESPA with regard to your complaint and it only takes a few minutes to submit the complaints online to the CFPB and FTC for an immediate response and action.

In fact, we covered your complaint today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB and the FTC - thank you for posting your complaint online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with SLS. There are firm rules in place with regard to the posting of your payments and correcting errors made by the servicer in a timely manner, you must know your rights in order to exercise your rights.

In addition to submitting complaints to the CFPB, I would suggest preparing a QWR or Notice of Error for SLS – you can learn how through the CFPB by typing in QWR in their search bar and you never have to speak with them or listen to that awful hold music again. They are required to acknowledge the QWR or Notice of Error per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address your complaint on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. You can hold SLS accountable for their actions!

Good luck!

Respectfully,

Dana Shafman

Managing Member

END Consulting

(888) 234-7006 Ext 101

Dana@ConsultingEND.com

www.TheDailyComplaint.com

U.S. Restricts Six Banks Over Mortgage Problems

Failure to comply with enforcement orders draws OCC fire

June 17, 2015 11:06 a.m. ET via The Wall Street JournalSTORY LINK: click here

BY VICTORIA MCGRANE

WASHINGTON—The Office Comptroller of the Currency imposed restrictions on the mortgage-servicing operations of six banks, including the national bank arms of J.P. Morgan Chase & Co. and Wells Fargo & Co., for failing to fully comply with enforcement orders related to home foreclosure abuses.

The OCC said on Wednesday the six banks had not met all the requirements of consent orders issued in 2011 related to foreclosure-processing mistakes. The 2011 orders triggered a controversial probe into major U.S. banks’ foreclosure files to determine how many borrowers should be compensated and were amended in 2013 when the OCC and the Federal Reserve decided to halt the review before it was finished. The regulators ultimately reached a settlement with 15 banks related to foreclosure problems.

The national bank units of EverBank Financial Corp., HSBC Holdings PLC, Santander Holdings USA Inc. and U.S. Bancorp were also hit with additional penalties for failing to complete “required corrective actions,” the OCC said.

OCC didn’t immediately indicate what corrective actions each bank had failed to complete.

The penalties on the six banks involve restrictions on their mortgage servicing operations, including limits on the banks’ ability to acquire residential mortgage servicing rights or outsource their existing mortgage servicing rights. Many banks have pulled back significantly from the mortgage-servicing industry in recent years but OCC officials said in a conference call that mortgage servicing remains a “significant activity” for each of the six banks.

“For a number of these institutions, increasing the servicing book is still a significant part of their business strategy,” said Morris Morgan,a deputy comptroller for large banks.

“We’ve made significant progress, which has earned us the highest ratings among large banks by the U.S. Department of the Treasury’s MHA Program and JD Power, and we believe we’re in a position to complete our remaining items by the end of the summer,” a J.P. Morgan spokeswoman said in an emailed statement.

HSBC and Wells Fargo face the harshest restrictions of the six. Both are flatly prohibited from increasing the size of their mortgage book by purchasing servicing rights, entering into new contracts to do servicing for other parties and offshoring additional servicing activities. The other four banks must seek supervisory approval to take such actions. OCC officials said the difference reflects both the number and severity of the outstanding problems at those two banks.

OCC officials also said that additional enforcement actions will be taken against the six at a future date related to the foreclosure and mortgage-servicing problems but just what those are will depend on how quickly they address outstanding issues.

In addition, the OCC said it was lifting consent orders against three big banks related to the foreclosure probe—the national bank units of Bank of America Corp., Citigroup Inc. and PNC Financial Services Corp.

“Regulators recognized Bank of America’s improvement in the way we operate our mortgage business to better assist customers, particularly in times of financial difficulty. We have helped more than 2 million customers avoid foreclosure and put legacy mortgage issues behind us, including products and programs inherited from Countrywide,” a spokesman said in an email.

The OCC announced it would effectively end its role in the settlement program related to the foreclosure probe at the end of the year. The regulator said it would transfer any remaining uncashed payments to the states so borrowers can collect them there. The regulator expects to have about $280 million left at the end of the year to send to the states.

The OCC said that, to date, the program has distributed more than $2.7 billion to more than 3.2 million borrowers from banks overseen by the regulator, representing more than 90% of the total funds available.

Write to Victoria McGrane at victoria.mcgrane@wsj.com

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Please contact us if you need help or resources as we are here and happy to help!

Respectfully,

Dana Shafman

Managing Member

END Consulting

(888) 234-7006 Ext 101

Dana@ConsultingEND.com

www.TheDailyComplaint.com

CALIBER HOME LOANS

CALIBER COMPLAINT:

Submitted:      May 2015

Reported By:     Ramona in Waterford, Michigan

Report Link:   CLICK HERE

Disorganized crime somewhere in the US

I've been working on a modification with these people [Caliber Home Loans] for the last year and a half. I submitted full paperwork no less than three times and finally got some help when I involved the State of Michigan. I received HAMP funds and a new payment but now not only are my new payments not being recorded, they're sending foreclosure notices based on not receiving the amount of the old payment. There's ONE 800 number that rings at a call center but you can't get past them to get any real help. Is this a scam company? Does anybody know what's going on here?

END CONSULTING ADVICE:

Hi Ramona,

I have had many dealings with Caliber Home Loans and can completely validate your complaints. I commend you for contacting the state of Michigan, as that is an excellent and important step in asserting your consumer rights.

You have so many consumer rights and consumer protections under the FDCPA and the CFPB and the FTC and RESPA with regard to your complaint and it only takes a few minutes to submit the complaints online to the CFPB and FTC for an immediate response and action.

In fact, we covered your complaint today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you for posting your complaint online via the Ripoff Report so that others will have the opportunity to learn from your experiences in dealing with Caliber Home Loans. There are firm rules in place with regard to the posting of your payments during the MHA HAMP trial period plan and also to moving forward with foreclosure but again, you must know your rights in order to exercise your rights.

In addition to submitting complaints to the CFPB, I would suggest preparing a QWR for Caliber Home Loans – you can learn how through the CFPB by typing in QWR in their search bar. They are required to acknowledge the QWR per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address your complaint on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. You can hold Caliber Home Loans accountable for their actions!

Good luck!

Respectfully,

Dana Shafman

Managing Member

END Consulting

(888) 234-7006 Ext 101

Dana@ConsultingEND.com

www.TheDailyComplaint.com