GREEN TREE COMPLAINT:
Submitted: October
2014
Reported By: DavisD in USA
My loan was also sold to GT from BOA. I have been
with BOA for 7 years and have had no real issues with them. Ever since GT has
taken over my loan it has been one thing after another. I went thru a layoff
with my job and was in a tight situation for roughly 3 months. I did what I
could to keep the bills paid. GT acted as if they were willing to help me thru
this so they did a modification and raised my mortgage from $1, 100 to $1, 200
a month. I was back to work by this time so I didn't really mind as long as I
wasn't gonna lose my farm. Well I paid the $1, 200 without a hitch for about 4
or 5 months and then I received a check in the amount of $1, 200 from GT. I
wasn't sure why so I tried calling them. They returned my call the next day
stating that a paper from the modification was turned in too late so it was
being denied. So my question to her was so what do I do now. She is wanting me
to deed it to them in lue of foreclosure. I was like hell no I'm not giving up
my farm. She said they have no other choice but to start the foreclosure
process. I was at a lose of words, completely devastated. Now that I have a new
job and have had that layoff that made me fall behind I can't see another bank
that would be willing to refinance me. I'm in total shock of all this. I completely
feel like they have the power to do whatever they want no matter what. I have
put so much money in this property and now they can come take it from me. The
price of land is very high in my county due to the gas rights, I have a funny
feeling that they had this planned all along. They could get rid of me and turn
around and sell it for probably double. I can't see how they are able to
continue to do this to people and get away from it.
Submitted: March
2009
Reported By: Don in USA
On
the 24 Febuary 2009 I sent green tree a check for final payoff.
On
the 9 march I checked the webb site to find out if any action had been taken
and to my surprise none.
I
called the company aprroximately 6 pm on the 9th. Their service representative
STEVE said that they received the payment on the 6th.
I
requested too talk too the supervisor because he became really obnoxious. He refused
to get the supervisor, I hung up and called again and spoke too Crystal.
Crystal told me the same thing, that the check was received on the 6th. I find
this very strange even though the mail service is sloww it's not that slow.
When I asked why it was so slow to be posted her answer was that payoffs went
to another address, which it is.
My
complaint is that it appears that Green Tree is sitting on the payoff checks to
receive more interest money from thier customers.
Green Tree stated that I owed another 97 cents
but they would write this amount off. If they had posted the check in a timely
manner then it would never have been an issue.
END
CONSULTING ADVICE:
While I am sorry for the abuse that you have
suffered at the hands of Green Tree Servicing, it is not surprising as we have
the unfortunate pleasure of dealing with Green Tree on a daily basis for our
clients that have experienced the same or similar current or delinquent mortgage
servicing abuses that you have stated in your valid complaints to include CFPB
violations for payments not being promptly and properly credited, restricted
dual-tracking, fair review process, no runarounds, notification of foreclosure
alternatives, refusal to provide payoffs and most importantly; unfair,
deceptive and abusive acts and practices (UDAAP). Can I say that there are multiple consumer
rights (and constitutional rights) violations under Federal law that I found in
all of your complaints and I am on a mission to educate consumers on their
consumer and constitutional rights.
I routinely look for posts to answer in hopes
that it will not only bring optimism to those homeowners and borrowers in
distress but also some basic information to assist in fighting the banks that
are "too big to fail" but yet don't appreciate the bailout that we
provided in their time of need. The debt collectors like SPS, SLS, Green
Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at
their own game too just like the big banks can be defeated. You CAN win
this fight!!!
It pains me that you all (including Don and DavidD)
have fallen victim to the illegal, unfair, deceptive and abusive acts and
practices of Green Tree, but I also commend you for seeking help; too often
homeowners do not fight for their consumer and constitutional rights. Green Tree, like may of the large mortgage
servicers, are under greater and heightened scrutiny now per the reported wrongdoing
this year and in the past so this is an excellent time to assert your consumer
and constitutional rights!
With that said, you have overlooked a key aspect to
your fight, which is putting your valid objections and servicing abuses in
writing in the form of a proper QWR and attaching proof your consumer and
Constitutional rights; they have certainly been violated in this case as I see
it. All of the mortgage lending and debt
collection companies, including Green Tree Servicing, MUST answer your
Qualified Written Requests (QWR) and if they refuse to then you take your fight
to all the regulatory agencies outside of Green Tree that assist in fighting
for your rights like the CFPB; it’s a shame that these more than profitable and
previously bailed-out companies engage in this type of consumer abuse.
We would be more than happy to educate you as to
how to fight for your rights. My firm routinely seeks out complaints online so
that we can educate as to how to fight back on our weekday show called "The Daily Complaint”
where we review a complaint and how to tackle it successfully.
We reviewed your complaint on the show if you
would like to listen, visit www.TheDailyComplaint.com
In the event you have further questions, you can
contact me via email at Dana@ConsultingEND.com or via the website at
www.ConsultingEND.com or via phone (my full contact information is below) as I
would be more than happy to contact Green Tree on your behalf or with you to
determine the status of your loan as well as what options exist for you as a
borrower/homeowner!
Every new beginning comes from some other
beginning's END
Respectfully,
Dana Shafman
Managing Member
END Consulting
(888) 234-7006 Ext 101
